Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How to start a return
You can request a return in either of two ways:
- Through your order details in your Jumpseat Therapy account, or
- By emailing us at hello@jumpseattherapy.shop with your order number and the reason for your return.
Refund amounts
- Unused and unopened kits: 100% refund.
- Opened, partially used, or defective kits: 50% refund.
Refunds are issued to your original payment method once we receive the returned kit.
Wrong item received
If you receive the wrong item, please contact us at hello@jumpseattherapy.shop right away so we can make it right.
Final sale items
Items in our Sale collection are final sale and can't be returned.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it — unused and in its original packaging. You'll also need the receipt or proof of purchase.
Refund timing
We will notify you once we've received and inspected your return. Approved refunds are issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we received your return, please contact us at hello@jumpseattherapy.shop.